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Important information and conditions

Season 2021/2022

Курортный комплекс "Dependence del Parco" открыт с 21 6 мая 2021 года.

Cancellation Policy 2021

Best price guaranteed

The Resort Parco San Marco guarantees that you will always find the best rate available on the proper website of the hotel. In case you should find a better rate on the, the hotel shall grant a 10% discount on the price offered by the hotel. Please send an email to within 24 hours with the proof of the offer found.

Prices per person/night in Euro (occupancy with two people per room).

All prices are inclusive of VAT and exclusive of resort tax. They are provided as a guide only and can be modified to suit your individual requirements. Prices may also be subject to exchange rate fluctuations. 

Tourist tax

The tourist tax will be paid between 1st of March and 31st October and is payable directly in the hotel. The amount is Euro 2,00 per person (over 14 years) per night and is to pay up to a stay of 30 nights.

Regular guest benefits

Постоянный гость: Начиная с шестого раза как у нас гостите, вы получите скидку в 10% на цены проживания в нашем отеле. А также мы предоставим скидку в 10% на цены проживания для отдыха вашим родителям, детям или вашим дедушке с бабушкой, если время проживания больше одной сутки. 

Скидки не возможно комбинировать а также они относятся только к стандартным ценам.

Services included:

  • Free access to the sport and leisure facilities 
  • Family SPA San Marco
  • Free access to the Club Bim Bam Bino 

All prices are inclusive of VAT and exclusive of resort tax. They are provided as a guide only and can be modified to suit your individual requirements. Prices may also be subject to exchange rate fluctuations.

Additional services

  • Parking (underground garage or parking area) Euro 20,00 per vehicle/day, less a 50 % direct booking discount, valid only for direct overnight stay bookings
  • Grand Breakfast Buffet "Buongiorno" from 16 years old Euro 35,00 per person/day
  • Grand Breakfast Buffet "Buongiorno" from 4 to 15 years old Euro 17,00 per child/day
  • Continental Breakfast from 16 years old Euro 15,00 per person/day
  • Continental Breakfast from 4 to 15 years old Euro 8,00 per person/day
  • Half board children from 0 to 1 year old free of charge
  • Half board children from 2 to 3 years old Euro 10,00 per child/day
  • Half board children from 4 to 10 years old Euro 15,00 per child/day
  • Half board children from 11 to 15 years old Euro 20,00 per child/day
  • Half board from 16 years old Euro 45,00 per person/day
  • Kitchen usage Euro 60,00 stay (not offered on all types of suite)
  • Club Bim Bam Bino Euro 10,00 children’s lunch per child/day
  • Club Bim Bam Bino Euro 15,00 children’s dinner per child/day
  • Babysitter Euro 20,00 per hour (on request)
  • Baby cot or sofa bed children from 0 to 1 years old Euro 17,00 per day
  • Baby cot or sofa bed children from 2 to 3 years old Euro 19,00 per day
  • For children up to 3,99 years no extra cost applies when they are sleeping in the parents bed. This special condition is available only when booking directly through our website or with our reservation office.
  • Dogs Euro 25,00 per day
  • Dogsitter Euro 20,00 per hour (on request)
  • Private SPA Euro 250,00 (on request)
  • Motorboat mooring Euro 40 per boat/day (on request)

GDS Codes

Apollo/Galileo: G0102
Sabre: 69613
Worldspan: QCM15
Amadeus: QCMPSM
Dhisco: 110415

Check-in and check-out

  • Check-In from 4.00 pm
  • Check-Out by 10.30 am

If you expect to arrive early in the day and would like immediate access to your suite, we recommend booking the suite for the prior night to guarantee immediate access. Otherwise, we can guarantee your suite from 4 pm. 

Half board

If you book the half board, you will receive daily a 4-course-dinner in our Ristorante La Veranda & San Marco. The half board is served from 6:30 pm, if you prefer to book a la carte, the service starts at 7:00 pm.

Our restaurants

Yours and your children's needs are to us paramount. For this reason we have tailored our restaurants so even our young guests can enjoy a pleasant and cheerful dining experience in a friendly and comfortable atmosphere!

Ristorante San Marco: dedicated to families with kids/toddlers aged less than 1.99 years old. Here they can have their breakfast and dinner in complete serenity.

Ristorante La Veranda: for families with children from 2 years old. Here breakfast and dinner is served in a bright and colorful setting.

Ristorante La Joie de Vivre: dining and breakfast in a modern and elegant setting. 

La Musa Restaurant & Rooftop Terrace: a dashing ambience for grownups of more than 16 years old, to top the day with a gourmet dinner.

La Masseria - Mediterranean Grill: the perfect place to dine with the whole family, a spectacular view of Lake Lugano awaits you! (open from April to October).

46° Parallelo: Beach Lounge - Pop Up Restaurant - Prosecco Bar:  enjoy a tasty pizza with your kids directly on the lake front! (seasonal opening and subject to weather conditions).

Il Basilico - La Pizzeria: Pizzas for all tastes await you!

Non-smoking hotel

The Parco San Marco is a non-smoking hotel. Smoking is not permitted indoors or in the restaurants, while some designated areas are available outdoors.


Nowadays, it is almost impossible to leave the world outside! Therefore, and especially for guests of the Grand Resort Parco San Marco, we now offer free of charge Wireless-LAN in our lounge and reception area, at our terrace and in the meeting room, as well as on the Fun Pool, on the Relax Pool, at the Beach San Marco and also in your suite. 

Unfortunately broad band internet WIFI services are not yet available in our geographical region, reason for which, depending on the amount of users, the connection can be slow.


CIR 013189-CIM-00002

Weather Insurance

In spite of 2,500 hours of sunshine a year, it can still rain, even in Ticino. So that rainy days don’t spoil your holiday, we recommend ELVIA weather insurance by Allianz. From the second day with rainfall of 1-20 mm per square metre (as observed at Lugano weather station) the insurance will pay out 100 CHF per day of bad weather, up to a total of 1,000 CHF. For more information or to purchase insurance please contact Allianz Insurance: E-Mail: / Tel.: +41 44 283 32 22