Important information and conditions

Season 2019/2020

The Resort Parco San Marco is open from April, 10th 2019 until January, 2nd 2020.

Cancellation policies 2019

Wellness & Family Times 2019

Cancellation policies 2020

Wellness & Family Times 2020

Best price guaranteed

The Resort Parco San Marco guarantees that you will always find the best rate available on the proper website of the hotel. In case you should find a better rate on the, the hotel shall grant a 10% discount on the price offered by the hotel. Please send an email to info@san-marco-hotels.com within 24 hours with the proof of the offer found.

Prices per person/night in Euro (occupancy with two people per room), "Buongiorno" breakfast buffet included. 

All prices are inclusive of VAT and exclusive of resort tax. They are provided as a guide only and can be modified to suit your individual requirements. Prices may also be subject to exchange rate fluctuations. 

Tourist tax

The tourist tax will be paid between 1st of March and 31st October and is payable directly in the hotel. The amount is Euro 2,00 per person (over 14 years) per night and is to pay up to a stay of 30 nights.

Regular guest benefits

Regular Guest: Starting from your fifth stay, you’ll get a 10% discount on accommodation prices.

Generation discount: For two-night minimum stays, we offer a 10% discount on accommodation prices for a grandparents-parents-grandchildren holiday, if you book at least three rooms.

Discounts cannot be combined and are only valid for our regular prices.

Services included:

Modern Junior Suite with Lake View, Easy One-Bedroom Suite, Classic One-Bedroom Suite with Lake View, One-Bedroom Suite with Balcony and Lake View, Classic Two-Bedroom Family Suite with Lake View, Classic Mini Suite with Lake View:

  • Free access to the sport and leisure facilities 
  • Free access to the SPA San Marco
  • Free access to the Club Bim Bam Bino for children from 2 to 12 years old

Panorama Suite with Terrace & and Great Lake View, Deluxe Two-Bedroom Family Suite with Lake View, Hilltop Hideaway "Villa Olivo", Lifestyle Grand Family Suite with Lake View and Garden:

  • High quality cotton towels, 
  • anti-allergy pillows upon request, 
  • exclusive toiletries, hair dryer, 
  • two satellite flat-screen-TV's 
  • complimentary mini bar, 
  • adjustable air conditioning (temperature 22°C), 
  • adjustable lighting,
  • daily cleaning and evening turn down

Additional services

  • Parking (underground garage or parking area) 20 € per vehicle/day, less a 50 % direct booking discount, valid only for direct overnight stay bookings
  • Motorboat mooring (for our guests) 40 € per boat and day 
  • Motorboat mooring (for external guests) 40 € per boat and day (on request)
  • Half board children from 0-1 year free of charge
  • Half board children from 2-3 years 10 € per child/day
  • Half board children from 4-10 years 15 € per child/day
  • Half board children from 11-15 years 20 € per child/day
  • Half board from 16 years 45 € per person/day
  • Club Bim Bam Bino 10 € children’s lunch per child/day
  • Club Bim Bam Bino 15 € children’s dinner per child/day
  • Kitchen usage 60 € stay (not offered on all types of suite)
  • Baby cot or sofa bed children from 2-3 years 19 € per day
  • Children from 0-3 years in the bed of the parents free of charge
  • Babysitter 20 € per hour (on request)
  • Buddha Dinner  295 € per couple (on request)
  • Private SPA 250 € (on request)
  • SPA San Marco utilization included in the price
  • Dogs 25 € per day
  • Dogsitter 20 € per hour (on request)
  • For Kids up to 3.99 years no extra cost applies when they are sleeping in the parents bed. This special condition is available only when booking directly through our website or with our reservation office.

Check-in and check-out

  • Check-in  from 4.00 pm
  • Chek-out until 10.30 am

If you expect to arrive early in the day and would like immediate access to your suite, we recommend booking the suite for the prior night to guarantee immediate access. Otherwise, we can guarantee your suite from 4 pm. 

Half board

If you book the Half board, you will receive daily a 4-course-dinner in our Ristorante la Veranda & San Marco. The half board is served from 6:30 pm, if you prefer to book a la carte, the service starts at 7:00 pm.

Our restaurants

Yours and your children´s needs are to us paramount. For this reason we have tailored our restaurants so even our young guests can enjoy a pleasant and cheerful dining experience in a friendly and comfortable atmosphere!

Ristorante San Marco: dedicated to families with kids/toddlers aged less than 2 years old. Here they can have their breakfast and dinner in complete serenity.

Ristorante La Veranda: for families with children from 3 years old. Here breakfast and dinner is served in a bright and colorful setting.

Ristorante „La Musa“:  a dashing ambience for grownups of more than 16 years old, start the day with our rich and healthy breakfast and to top it with a gourmet dinner.

La Masseria - Beach Terrace & Grill: the perfect place to dine with the whole family, a spectacular view of Lake Lugano awaits you! (open from April to October).

46° Parallelo - Pizzeria & Beach Lounge:  enjoy a tasty pizza with your kids directly on the lake front! (seasonal opening and subject to weather conditions)

W-LAN

Nowadays, it is almost impossible to leave the world outside! Therefore, and especially for guests of the Parco San Marco, we now offer free of charge Wireless-LAN in our lounge and reception area, at our terrace and in the meeting room, as well as on the Fun Pool, on the Relax Pool, at the Beach San Marco and also in your suite. 

Unfortunately broad band internet WIFI services are not yet available in our geographical region, reason for which, depending on the amount of users, the connection can be slow.

Activities schedule

Activities schedule
The activities schedule indicates for each activity the most suitable period to spend your time at Grand Resort Parco San Marco.
  Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Families * *** *** *** *** *** *** ** * *
Golf **** *** *** *** ** ** *** ** * *
Well-Being *** *** *** ** * * ** ** *** ***
Mice *** *** ** ** * * ** *** *** ***
Sport * ** *** *** *** *** *** ** * *
* fairly suitable                    
** suitable                     
*** very suitable                    

Weather Insurance

In spite of 2,500 hours of sunshine a year, it can still rain, even in Ticino. So that rainy days don’t spoil your holiday, we recommend ELVIA weather insurance by Allianz. From the second day with rainfall of 1-20 mm per square metre (as observed at Lugano weather station) the insurance will pay out 100 CHF per day of bad weather, up to a total of 1,000 CHF. For more information or to purchase insurance please contact Allianz Insurance: E-Mail: info@allianz-assistance.ch / Tel.: +41 44 283 32 22